Refund policy
Return & Refund Policy – A&S Com
At A&S Com, customer satisfaction is our priority. If you experience any issue with your order, please review our Return & Refund Policy below.
7-Day Return & Refund Policy
Customers may request a return or refund within 7 days of receiving their order if the product is damaged, defective, or different from what was ordered.
Requirements for Return Requests
To be eligible for a return or refund, customers must provide:
- A clear photo of the shipping label attached to the parcel.
- A complete unboxing video showing the parcel being opened and the product condition.
- Clear evidence of the issue being reported.
Return or refund requests submitted without the required shipping label photo and unboxing video may not be approved.
Non-Returnable Orders
Orders delivered under the "Allow to Open" service are not eligible for return or refund after acceptance by the customer.
Return Approval
All return requests are subject to verification by our support team. A&S Com reserves the right to approve or reject any return request based on the evidence provided.
Refund Process
Approved refunds will be processed within 7 business days after the returned item has been received and inspected.
Contact Us
For any return or refund request, please contact our customer support team with your order details and required evidence.
A&S Com reserves the right to update or modify this policy at any time without prior notice.